We believe that, sales is only the starting point, whereas the services will tell you how we bring the added value to you.

1. Service Commitments
Lifotronic provides lifetime service for all IVD and Treatment products it sold.

2. Warranty Statement
According to the warranty card enclosed in the packing box, the corresponding free warranty period is provided for the main unit from the date of Ex-factory.

3. Complaint Procedure
The general process to deal with customer’s feedback is as follows:
I. Receive the feedback from customer.
II. Give reply to customer as soon as possible (in 24 hours) and ask for the detailed information about the product model, serial number (SN), the detailed malfunction or questions. 
Meanwhile, try the best to get the name and correspondence of the customer for tracing.
III. Provide the professional solutions to customer. The possible defective spare parts will be returned to manufacturer for test, repair or replace, please refer to Return Procedure.
IV. Close the service case after get positive feedback from customer.

4. Warranty Exemptions
When the warranty period is expired,or the following situations, services will be charged at reasonable cost and it should be born by the user.
* System failure due to operations incompliance to our operation manual.
* Failure or damage caused by improper and careless moving.
* Faiure or damage caused by repair ,modification or disassembling at service station not authorized by Lifotronic.
* System failure due to fluctuation of voltage.

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